Facebook icon

Diabetes Qualified

Additional Terms for Training Courses

Last updated: 30 November 2017

Additional terms – Training courses
The following outlines the terms and conditions that apply to the Diabetes Qualified training courses.

General terms

  1. When using the Diabetes Qualified website (‘Website’), you (the ‘User’) agree to accept and comply with the Website Terms & Conditions for Use (‘General Terms’), which can be found here.
  2. Diabetes Qualified takes your privacy seriously and any information we collect from you is subject to Diabetes Qualified’s Privacy Policy (‘Privacy Policy’), which can be found here.

Courses enrolment

Diabetes Qualified offers a range of training courses (‘Courses’).

  1. Free online courses, such as free recorded webinars.
  2. Paid online courses.
  3. Paid blended courses: courses that have both an online and face-to-face component

All Courses (or their online component) are offered via the Learning Portal, on the Website.

In order to enrol in a Course, you must first register for an account through the Website (the ‘Account’) and, if it is a paid course, pay the course fee (‘Course fee’).

On successful registration and payment you will get immediate access to the (online component of the) Course and receive an email with your Username and Password.

Enrolment for face-to-face components

Once enrolled in the online component of the course, there will be a link on the course page in the Learning Portal to book a face-to-face session.

Personal information

As part of the registration process, or as part of your continued use of the Courses, you may be required to provide personal information about yourself (such as employer or contact details), including:

  1. an email address
  2. a mailing address
  3. a telephone number
  4. a password

Diabetes Qualified takes your privacy seriously and any information provided during the registration process is subject to Diabetes Qualified’s Privacy Policy, which can be found here.

You agree to provide accurate, correct and up to date information upon registration.

Once you are registered and have an Account you also agree to comply with the following:

  1. you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person, or third parties, is strictly prohibited and may result in the immediate cancellation of the Course; and
  2. you agree to immediately notify Diabetes Qualified of any unauthorised use of your password or email address or any breach of security of which you have become aware.


Course fees must be paid when enrolling in a course, using the Eway online payment process on the Website.

When making any payment for a Course, you warrant that you have read, understood and agree to be bound by the Eway terms and conditions which are available on their website.


Diabetes Qualified occasionally advertise Coupon codes (‘Coupons’) to enable discount prices on course enrolments. It is your responsibility to use the coupon code correctly during enrolment.

Coupons are to be used once only by the User within the specified timeframe and only for the specified courses.

Cancellations, transfers and refunds

Notifications of cancellations or request for transfers or refunds must be made in writing, by sending an email to email@diabetesqualified.com.au. Please see the clauses below to find out if you would be eligible for a refund or transfer.

Cancellation or transfer of course

As immediate access to course materials is provided on payment of your Course, regrettably no refunds can be made.

If you have accidently bought the wrong Course we can transfer you to the correct Course, after payment of the difference in Course fee. Or, if applicable, we will refund the difference in Course fee within 10 business days.

However we can only transfer you to another course when:

  1. we have verified that you have not commenced the course, and;
  2. you notify us within 5 business days of purchasing the course.

Cancellation of a face-to-to face component

We understand that changes in circumstances can mean you are no longer able to attend the face-to-face component you have booked in for. However, cancellations can cause us difficulties and are therefore subject to the following conditions.

A minimum of 5 business days prior to the commencement of a face-to-face component is required to cancel or reschedule. No refunds will be made if you cancel the face-to-face component, but from the day you notify us of the cancellation you will have 365 days to reschedule the face-to-face component, at no extra cost.

Unless due to a medical emergency, a late cancellation (less than 5 business days prior to commencement of the face-to-face component) or failure to attend the face-to-face component can incur a rescheduling fee of up to $150.

Cancellation of a course by us

We make every endeavour to run published Courses and their face-to-face components.

In the unforeseen event we need to cancel your Course, for any reason, you agree that our liability to you as a result of our cancellation is restricted to a refund of the Course fees. Diabetes Qualified does not accept liability for any consequential loss.

  1. Cancellation of course: If we need to cancel a Course and you are therefore no longer able to complete your Course, we will endeavour to notify you as soon as possible and you will receive a full refund of the Course fee.
  2. Cancellation of face-to-face component date: In the event we need to cancel or reschedule a face-to-face component date (‘Session’) because we are no longer able to conduct the Session on that date for reasons beyond our reasonable control, including a venue or teacher becoming unavailable, or for any other reason, we will endeavour to notify you as soon as possible and we will reschedule you for the next available date, unless we are required by law to give you a refund.

Enrolment period and extensions

Each (online component of the) Course is sold on a subscription basis for a period of 12 months, unless there is another period stipulated on the course description page of each course. The subscription time (or ‘Enrolment period‘) commences on the day of notification to the User of their Username and Password.

Course extensions are at the sole discretion of Diabetes Qualified.

Assessment items

When an assessment needs to be passed to successfully complete a Course, the number of attempts is generally limited to 3.

Providing extra attempts is at the sole discretion of Diabetes Qualified, and may incur a cost of up to $50 per attempt.


If certificates are issued within the Course it is your responsibility to download and save that certificate before your Enrolment period ends.

The name you provide at registration is used in the Learning Portal and on the certificate. It is your responsibility to ensure your name appears correctly in the Learning Portal, before the certificate is downloaded. If needed you can send us a request to change your name in the Learning Portal on email@diabetesqualified.com.au.

Requesting a replacement certificate, or any name changes to certificates after they have been downloaded or requests for certificates that are not downloaded within your course time frame will incur a costs of up to $20 per certificate.

Restricted use

Users may not share access to any of the Courses or share any of the course materials. Diabetes Qualified reserves the right to cancel enrolments and not issue certificates if we find access to the Course has been shared.


Users are responsible for their own computer and internet service.


Accuracy of information

Whilst the information provided in the Courses is considered to be true and correct at the date of publication, Diabetes Qualified does not warrant that the online content will always be error free. In the event we are notified of an error Diabetes Qualified will however endeavour to act immediately to correct the error.

Diabetes Qualified will not accept liability for the accuracy of any information in the Courses.

Diabetes Qualified reserves the right to edit the content of the information provided in the Courses at its own discretion and without notice

Availability of online content

Diabetes Qualified does not warrant that the (online component of the) Courses will always be available or be uninterrupted. We have scheduled downtimes for system maintenance, but unplanned or incidental downtimes may also occur.

Diabetes Qualified accepts no liability for the resulting inaccessibility or for any losses incurred (financial or otherwise) resulting from the planned or unplanned system downtimes.

Health Professionals – Scope of practice

Diabetes Qualified takes no responsibility for the use of knowledge and skills acquired in our Courses when used outside your qualification or scope of practice.

Health and medical information disclaimer

All information provided in our courses is intended to be a guide only for health professionals, the general public, people with diabetes, and their carers. It does not replace medical advice.

While best endeavours have been made to ensure the accuracy of the information, Diabetes Qualified will not be liable for the accuracy of that information or for any error or omission, or for any decisions made based on such information.