Last updated: 30 November 2017
The following outlines the terms and conditions that apply to the Diabetes Qualified training courses.
Diabetes Qualified offers a range of training courses (‘Courses’).
All Courses (or their online component) are offered via the Learning Portal, on the Website.
In order to enrol in a Course, you must first register for an account through the Website (the ‘Account’) and, if it is a paid course, pay the course fee (‘Course fee’).
On successful registration and payment you will get immediate access to the (online component of the) Course and receive an email with your Username and Password.
Once enrolled in the online component of the course, there will be a link on the course page in the Learning Portal to book a face-to-face session.
As part of the registration process, or as part of your continued use of the Courses, you may be required to provide personal information about yourself (such as employer or contact details), including:
You agree to provide accurate, correct and up to date information upon registration.
Once you are registered and have an Account you also agree to comply with the following:
Course fees must be paid when enrolling in a course, using the Eway online payment process on the Website.
When making any payment for a Course, you warrant that you have read, understood and agree to be bound by the Eway terms and conditions which are available on their website.
Diabetes Qualified occasionally advertise Coupon codes (‘Coupons’) to enable discount prices on course enrolments. It is your responsibility to use the coupon code correctly during enrolment.
Coupons are to be used once only by the User within the specified timeframe and only for the specified courses.
Notifications of cancellations or request for transfers or refunds must be made in writing, by sending an email to email@example.com. Please see the clauses below to find out if you would be eligible for a refund or transfer.
As immediate access to course materials is provided on payment of your Course, regrettably no refunds can be made.
If you have accidently bought the wrong Course we can transfer you to the correct Course, after payment of the difference in Course fee. Or, if applicable, we will refund the difference in Course fee within 10 business days.
However we can only transfer you to another course when:
We understand that changes in circumstances can mean you are no longer able to attend the face-to-face component you have booked in for. However, cancellations can cause us difficulties and are therefore subject to the following conditions.
A minimum of 5 business days prior to the commencement of a face-to-face component is required to cancel or reschedule. No refunds will be made if you cancel the face-to-face component, but from the day you notify us of the cancellation you will have 365 days to reschedule the face-to-face component, at no extra cost.
Unless due to a medical emergency, a late cancellation (less than 5 business days prior to commencement of the face-to-face component) or failure to attend the face-to-face component can incur a rescheduling fee of up to $150.
We make every endeavour to run published Courses and their face-to-face components.
In the unforeseen event we need to cancel your Course, for any reason, you agree that our liability to you as a result of our cancellation is restricted to a refund of the Course fees. Diabetes Qualified does not accept liability for any consequential loss.
Each (online component of the) Course is sold on a subscription basis for a period of 12 months, unless there is another period stipulated on the course description page of each course. The subscription time (or ‘Enrolment period‘) commences on the day of notification to the User of their Username and Password.
Course extensions are at the sole discretion of Diabetes Qualified.
When an assessment needs to be passed to successfully complete a Course, the number of attempts is generally limited to 3.
Providing extra attempts is at the sole discretion of Diabetes Qualified, and may incur a cost of up to $50 per attempt.
If certificates are issued within the Course it is your responsibility to download and save that certificate before your Enrolment period ends.
The name you provide at registration is used in the Learning Portal and on the certificate. It is your responsibility to ensure your name appears correctly in the Learning Portal, before the certificate is downloaded. If needed you can send us a request to change your name in the Learning Portal on firstname.lastname@example.org.
Requesting a replacement certificate, or any name changes to certificates after they have been downloaded or requests for certificates that are not downloaded within your course time frame will incur a costs of up to $20 per certificate.
Users may not share access to any of the Courses or share any of the course materials. Diabetes Qualified reserves the right to cancel enrolments and not issue certificates if we find access to the Course has been shared.
Users are responsible for their own computer and internet service.
Whilst the information provided in the Courses is considered to be true and correct at the date of publication, Diabetes Qualified does not warrant that the online content will always be error free. In the event we are notified of an error Diabetes Qualified will however endeavour to act immediately to correct the error.
Diabetes Qualified will not accept liability for the accuracy of any information in the Courses.
Diabetes Qualified reserves the right to edit the content of the information provided in the Courses at its own discretion and without notice
Diabetes Qualified does not warrant that the (online component of the) Courses will always be available or be uninterrupted. We have scheduled downtimes for system maintenance, but unplanned or incidental downtimes may also occur.
Diabetes Qualified accepts no liability for the resulting inaccessibility or for any losses incurred (financial or otherwise) resulting from the planned or unplanned system downtimes.
Diabetes Qualified takes no responsibility for the use of knowledge and skills acquired in our Courses when used outside your qualification or scope of practice.
All information provided in our courses is intended to be a guide only for health professionals, the general public, people with diabetes, and their carers. It does not replace medical advice.
While best endeavours have been made to ensure the accuracy of the information, Diabetes Qualified will not be liable for the accuracy of that information or for any error or omission, or for any decisions made based on such information.