We always try only to collect and hold information that we need for a particular function or activity. This may include collecting information for:
The kinds of information we may collect or hold include your name, gender, date of birth, lifestyle information, postal address, residential address, email address, phone number, credit card details and/or other payment information.
The main way we collect personal information is directly from you. This may include collecting information:
When a person with diabetes is under 18 years old or lacks the mental capacity and legal competence to make decisions, the person’s primary carer or guardian must consent to the collection of the person’s information.
To administer our services, we may also collect or hold sensitive information – including health information, racial or ethnic origin, and preferred language. For example, we might ask for your weight, diabetes type, medication type, cholesterol level and HbA1c upon your initial consult or at events so that we can develop the right health care plan for you.
From time to time we may also collect personal information from third parties. This may include Diabetes NSW employees, legal guardians, organisations or health care professionals associated with the provision of the NDSS (i.e. diabetes care plans or contact details), and information providers (i.e. providers of personal information available in the public domain or list purchase providers).
It is your choice to provide personal information to us. Wherever it is lawful and practicable, you have the option not to identify yourself or to use a fictional name when interacting with us.
You can remain anonymous when using some parts of our Websites. However, it may be necessary for us to collect your Personal or Sensitive Information if you would like to access certain materials or services. If you choose to withhold the information we require, we may not be able to provide the services you have requested.
We use a range of tools provided by third parties, including Google and Bing, to collect or view website traffic information. These sites have their own privacy policies.
We collect the following data from individuals who visit our website:
A cookie is a small amount of data that is transferred to the individual’s browser by a Web server and can only be read by the server that gave it to the individual. It functions as the individual’s identification card and enables us to record the individual’s passwords, purchases, and preferences. It cannot be executed as code or deliver viruses.
Most browsers are initially set to accept cookies. An individual can set their browser to notify them when they receive a cookie, giving them the chance to decide whether to accept it or not. (For some Web pages that require an authorisation, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)
We are committed to protecting the security of all personal information we hold from misuse, interference, loss and unauthorised access, disclosure or modification.
We store personal information in both paper and electronic format.
Paper-based: All personal information stored as a paper-based record is held either on the premises within locked cabinets or at a secured external access controlled facility.
Electronic-based: All personal information held as electronic data is securely stored on local Australian servers backed up nightly or in real-time. Personal information held in this manner is subject to restricted access and password protection. All staff access to personal information held on our servers is monitored. Our network is secured to ensure that no-one outside the office can access it unless they have been afforded special privileges.
When personal information is no longer required for carrying out our functions or activities, all reasonable steps are taken to destroy or ensure that the information is de-identified. This will apply unless we are required, under Australian law, to retain the personal information for a specified period of time.
Diabetes Qualified regularly contacts members, non-members and supporters on our database through letters and email providing updates on our services.
You can choose to ‘opt-out’ of receiving direct marketing. Direct marketing communications include surveys, research opportunities, fundraising campaigns and support group information.
When you fill out your Membership application form, you automatically opt-in to receive direct marketing communication.
You can choose to ‘opt out’ of receiving direct marketing communications at any time by selecting ‘unsubscribe’ on email communications sent by us, or by one of the following ways:
If you choose to ‘opt out’ of receiving our direct marketing communications, you may be asked to provide your full name, address, date of birth and membership number for verification purposes.
Diabetes Qualified will only disclose your personal information to third parties in the following circumstances:
If Diabetes Qualified should disclose personal information to third party contractors, Diabetes Qualified will take steps to either:
Choosing not to provide personal information may affect the services and programs we can provide to an individual.
Occasionally Diabetes Qualified may disclose your member/donor mailing details to other like-minded charities so that they can provide you with information about their activities or services that you may find interesting. If you do not wish to receive mail from like-minded charities, you can contact our privacy officer by email on email@example.com. To make a request, please provide your full name and address and/or your membership number for verification purposes.
Our e-communications (this includes emails) go through platforms based in Australia. Only in the event of an emergency or outage could this potentially revert to an overseas platform.
If you communicate with us through a social network service such as Facebook or Twitter, the social network provider and its partners may collect and hold your personal information overseas.
To ensure that the personal information we collect is accurate, up-to-date and complete we:
Under the Privacy Act (APPs 12 and 13) you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information. We must respond to access and correction requests within 30 days.
You can ask to access or correct your personal information by contacting us using the following methods:
You can access your personal information collected and held by us, provided there is no Australian law preventing you.
You can request access in writing to the Diabetes Qualified Marketing and Operations Manager at GPO Box 9824, Sydney NSW 2001 or in an email to firstname.lastname@example.org.
To access your information, you must provide your full name, address, date of birth and membership number for verification purposes.
Access to your personal information will be provided in the manner that you request unless it is unreasonable and impracticable for us to do so.
You can ask to correct your personal information throughout the year. This can be done by completing a Diabetes Qualified Membership Renewal form. You can request to have this sent to you by post or email.
You can also correct or update your personal information by:
Writing to the Diabetes Qualified Privacy Officer at GPO Box 9824, Sydney NSW 2001
To correct or update your personal information you will need to provide your full name, address, membership number and date of birth.
If you wish to complain to us about how we have handled your personal information you should complain in writing to the Diabetes Qualified Privacy Officer at GPO Box 9824, Sydney NSW 2001 or by emailing the Diabetes Qualified Privacy Officer on email@example.com.
If we receive a complaint from you about how we have handled your personal information, we will determine what (if any) action we should take to resolve the complaint.
If you do not wish to raise the complaint with Diabetes Qualified, you can contact the Office of the Australian Information Commissioner.