Living with Insulin Online Education

What is
Living with Insulin?

Welcome to Living with Insulin. We hope this educational hub will help you become more confident in using insulin to manage your diabetes.

Online learning | On this website, you will find information covering a range of topics to help you understand how, why, and what you need when using insulin. We have presented this information in a series of 11 interactive modules which you can access at your own pace. You can keep coming back to this educational hub to access the information as you need it or scan the QR code to download the app or click the link here on your smartphone.

Face-to-face learning | Living with Insulin is also delivered as a face-to-face program for people registered with the NDSS. To find out if there is a program near you, please contact the diabetes organisation in your state or territory. Click here to find your local diabetes organisation.

Please remember: This information does not replace the education provided by your health professionals.

Who is it for?

This material is for anyone with diabetes using insulin. No matter which type of diabetes you have, we hope this information helps you feel confident when using insulin.

This education is also suitable for people who are transitioning or considering starting insulin, or if you support someone who uses insulin.

Get started

Click on a topic to open the learning module. Each module will take approximately 10 to 15 minutes to complete.

Some modules are important for you to complete – the main modules. These are about managing insulin injections.  Others, you can pick and choose from based on your interest or to find out what to do when you are unwell.

You don’t have to complete all topics in order, or in one sitting. You can come back to this page as many times as you like, whenever you like. Don’t forget to bookmark this page by clicking the star icon in the top right of your browser window !

Need more support?

Speak to your diabetes team

If you find it difficult taking insulin or managing your diabetes, talk to your doctor. They can give you advice or refer you to a health professional.

The NDSS and the diabetes organisation in your state or territory is there to help too.

Call the NDSS Helpline

Call the NDSS Helpline on 1800 637 700 for general advice about products, to book into a program or event or to speak to a health professional.

The NDSS Helpline is open from 8:30am to 5:00pm Monday to Friday and from 9:00am to 12:00pm on Saturdays and national public holidays.

Find the diabetes organisation in your state or territory

Click here to find your local diabetes organisation


Q: I have been diagnosed with type 2 diabetes, but I don't use insulin. Is this program for me?

A: This has been designed to support people who are using insulin. You might like to check out the NDSS website or your state or territory diabetes organisation to find out what support programs are available to you, such as the Type 2 Diabetes and Me online program.

Q: I am a health care worker. Can I do this program to learn how to administer insulin?

A: No, this program is designed for people living with diabetes who are using insulin. This is not training on how to deliver insulin. If you are a carer working in a support role in community services or health sector you can complete the Administer and Monitor Medication Skill Set Course, please register on the Diabetes Qualified website here.

Q: How do I add this website to my bookmarks?

A: You can add this website to your bookmarks or favourites by looking for the star button - it should be near the search bar where you type the website address.

Q: How long do the modules take to complete?

A: There are 11 modules in total, and each should take 10-15min to complete. To complete the full program, please allow up to 3 hours in total. You can do as many or as few modules as you like, and come back to others later.

Q: What devices can I use to access the modules?

A: You can use any desktop or laptop computer, or a smart device such as a mobile phone or tablet to access the program. All you need to do is open this website in your device's internet browser. We recommend using Google Chrome.

Q: How do I open and close the modules?

A: Click on each module and a new tab or window should open in your browser. To return to the home page, simply close the module tab/window.

Q: The modules are not opening. What should I do?

A: The modules open as another website page tab in your browser. Please check your internet connection if they do not open in another window. We recommend using Google Chrome as your browser.

Q: How do I know which modules I have accessed?

A: Once you have opened a module, its title should change from black text to light blue. Please note, if you change to a different device, it will not display which modules you have already accessed.

Q: There is no sound for the videos, how do I turn on sound?

A: Computer/laptop: Check that your speakers are turned on and sound is not muted (there is a speaker icon at the bottom of your screen). Alternatively, try plugging in a set of earphones or headphones. Mobile phone/tablet: Make sure your volume is turned up and your device is not muted. Alternatively, try plugging in a set of earphones or headphones.

Q: How do I access the face-to-face Living with Insulin workshop?

A: NDSS registrants are eligible to attend a face-to-face Living with Insulin workshop, free of charge. For more information about whether this workshop is available in your state or territory, contact your local diabetes organisation. Click here to find your local diabetes organisation

Q: Who are Diabetes Qualified?

A: Diabetes Qualified is a registered training organisation, and subsidiary of Diabetes NSW & ACT, Australia’s largest member-based charity for people living with or at risk of diabetes. Diabetes NSW & ACT has been supporting people with diabetes, their families, carers and friends since 1938. Diabetes Qualified develops digital diabetes education and resources. Our online programs, such as Living with Insulin Online, are developed by credentialled diabetes educators and health professionals that work with people living with diabetes every week. We primarily provide education for health professionals and support workers, however our experience in developing quality e-learning has allowed Living with Insulin to be adapted to this online format, so it can be accessed by more people Australia-wide.

This program has been developed by credentialled diabetes educators and the design team from Diabetes NSW & ACT and Diabetes Qualified. Development of this program into a digital format was funded with an unrestricted grant from Sanofi.