FAQ | Diabetes Qualified

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Proudly supported by Diabetes NSW & ACT and Diabetes Queensland.

What CPD training can I do?

We have a range of Continuing Professional Development (CPD) accredited eLearning programs available on the Diabetes Qualified website. You can also access webinars, podcasts and articles that may count towards self assessed CPD, depending on your profession. To view our CPD accredited courses click here 

What events do you run for my patients?

The State and Territory organisations run a variety of group education programs for people living with diabetes.

Diabetes NSW & ACT events click here

Diabetes QLD events click here

Is there an online learning program for people living with diabetes?

Type 2 Diabetes and Me online learning program

The National Diabetes Services Scheme (NDSS) has developed a free online course to help people learn more about living with diabetes, show them where to go for support and provide links to additional information and resources. Participants can enrol here to start learning today


Do you support people with diabetes who are using or transitioning to insulinLiving with Insulin is an online learning hub to help them become more confident in using insulin. 10 short interactive modules covering a range of important topics are available. No logins or downloads are required, so anyone with a computer or mobile device with internet can get started straight away.

Refer the people you see to start learning online today!  Click here to access the education 


How long do I have to complete the online course?

You have 12 months access to any Diabetes Qualified eLearning program that you have purchased ( Beat It Trainer has 24 months access). After 12 months your access to the course will not be available but your eLearning login will still be valid so you can continue to enrol in webinars or purchase additional online programs.

Do I receive a certificate of completion?

Once all the modules have been completed and any assessments or knowledge checks passed a ‘certificate of completion’ is provided after you complete the course evaluation. This is available to download in the student learning management system.

I’ve forgotten my password to login to my course, how do i get a new one?

You can reset your password on the student login page by clicking forgot my password here

Where can i go to get more information about children with type 1 diabetes?

If you are looking for information for kids, teens, parents and carers you can visit the as1diabetes wesbsite here

Diabetes in Schools, an initiative by Diabetes Australia, is an information and training program designed to support students with type 1 diabetes find out more here

The modules won’t open for my course, what can i do?

Allow pop-ups

The course itself loads as a pop-up from your browser, so please also ensure you allow pop-ups. You may get a message saying a pop-up window has been blocked. You can enable the pop-ups by following the steps in the screenshot below, or you can click here for instructions for how to allow pop-ups in Google Chrome. If this doesn’t work then please contact us for support.

I used up all my attempts to pass an assessment, can I get another one?

For most assessments you have three attempts to pass the test. If after three attempts you haven’t passed the assessment, you no longer have access to it and you usually won’t be able to complete the course. To discuss if it’s possible to get another attempt please contact us.

What internet browser should i use to access my course or webinar?

We recommend using Google Chrome as your internet browser for accessing our learning management system. You can download it for free here . We do support Internet Explorer as this is now out of date and is being replaced by Microsoft Edge.

Do you provide training on how to deliver insulin?

Diabetes Qualified will be delivering the Administer and Monitor Medication Skill Set CHCSS00067  in early 2021. If you have 10 or more potential students in your organisation, we may be able to deliver it at your workplace. In the meantime you may want to consider our other digital programs for Health Care workers which would provide a good basic understanding of diabetes – Practical Diabetes for Disability Support Workers or Practical Diabetes for Aged Care.