Frequently Asked Questions
Training and courses
Yes. We offer a three-part program to support safe insulin administration in disability care.
Parts 1 and 2 (online, nationwide):
These form the Safely Injecting Insulin – Theory course and can be completed online from anywhere in Australia. They cover diabetes fundamentals and insulin administration theory.
View course details here.
Part 3 (face-to-face, Greater Sydney):
A practical skills session and competency assessment delivered by a Credentialled Diabetes Educator. Part 3 is currently available for organisations in the Greater Sydney area.
Email us at training@diabetesqualified.com.au for more information or to request a booking.
Our courses are designed for a range of roles, including:
- disability support workers
- early childhood educators
- healthcare professionals, such as nurses and exercise professionals
They focus on supporting safe, appropriate diabetes care within each role.
Yes. Individuals can enrol directly in our online courses.
Yes. Most courses are delivered online and can be completed at your own pace.
Some courses may require additional practical components.
Yes. A certificate of completion is provided after successfully finishing a course.
Our courses for health professionals are designed to support continuing professional development.
Requirements vary by profession, and learners are responsible for confirming how activities align with their professional body.
Training for organisations and teams
Our courses are designed for a range of workforces, including disability support workers, early childhood educators, and healthcare professionals.
They are applicable across different care environments and focus on supporting staff to safely manage diabetes within their role and scope of practice.
If you’re unsure which courses are most relevant for your team, we can help you select the right approach.
Email us at training@diabetesqualified.com.au to discuss the best option for your organisation.
We offer a range of courses designed to support different roles and care settings, including disability support, early childhood, and healthcare.
You can view all available courses here:
Browse all courses
If you are looking to deliver training across your organisation, we can help you select and combine courses to suit your workforce.
Email us at training@diabetesqualified.com.au to discuss the best approach for your organisation.
Our courses are designed to build practical knowledge and confidence for supporting people living with diabetes across a range of care settings.
They help staff to:
- understand diabetes and its impact
- recognise risks and respond appropriately
- follow relevant policies and procedures
- provide consistent, safe care within their role
This supports organisations to improve workforce capability and reduce variation in how diabetes care is delivered.
Yes. Our courses can be delivered across teams, organisations, and networks.
Options include:
- bulk enrolments
- organisation-wide access
- integration into your learning systems (SCORM)
This allows you to deliver consistent training across multiple staff and locations.
Email us at training@diabetesqualified.com.au to discuss the best option for your organisation.
Most of our courses are delivered online and can be completed at the learner’s own pace.
This allows flexible access across shifts, locations, and roles.
Some training pathways may include an additional face-to-face component where practical skills and competency assessment are required.
Most courses focus on building knowledge and confidence through online learning.
For areas that require practical skills and competency assessment (such as insulin administration), additional face-to-face training and workplace processes are required.
Organisations remain responsible for competency assessment and delegation in line with their policies and relevant legislation.
If you are looking to train multiple staff, we offer flexible options to support organisations, including bulk enrolments and organisational access.
Email us at training@diabetesqualified.com.au to discuss your requirements and the best approach for your team.
Our courses are designed for different roles and care settings. Organisations can select and combine courses to suit their workforce, such as training for support workers, educators, or healthcare professionals.
Professional pathways and CPD
Becoming a Credentialled Diabetes Educator (CDE) requires meeting the requirements set by the Australian Diabetes Educators Association (ADEA). Our article, ‘How to become a Credentialled Diabetes Educator‘ explains the process in more detail.
We have a wealth of Continuing Professional Development (CPD) endorsed eLearning programs available on the Diabetes Qualified website. Find a course specific to your occupation or interest, on our CPD accredited course page. You can also access webinars, podcasts and articles that may count towards self assessed CPD, depending on your profession.
Resources and support
We have a range of fact sheets to support people living with diabetes. Our fact sheet range includes; diabetes care, mental wellbeing, food and exercise as well as information on the Annual Cycle of Care.
There are also a range of online programs that you can refer people living with diabetes, including:
Type 2 diabetes and me — an online program for people who are newly diagnosed with type 2 diabetes. The program has 10 short, interactive modules including healthy meal ideas, understanding food labels, important diabetes health check and tips to increase physical activity.
Living with insulin online – an online program for people who have recently started using insulin as part of their diabetes management. The program has 11 short modules covering insulin medications, injections, how to manage high and low blood glucose levels as well as helpful tips on managing insulin while driving, travelling and eating out.
Carb counting online – an online program for people with type 1 or type 2 diabetes who would like to learn different methods and tools to count carbohydrates from their foods. The program has 11 short modules to help people build their confidence and knowledge with carb counting.
Ready Set Go, Let’s Move online – an online program to encourage people to become (more) physically active. The program takes approximately 2 hours to complete and aims to encourage and motivate people to understand the importance of exercise, guides them to create a personalised activity plan as well as consider potential stumbling blocks that have prevented or stopped them from exercise in the past.
Diabetes Qualified does not run events for people living with diabetes. As part of Diabetes Australia, we support workforce training.
Diabetes Australia runs a range of education programs and events for people living with diabetes. For more information, please visit the Diabetes Australia website.
Type 2 Diabetes and Me online learning program
The National Diabetes Services Scheme (NDSS) has developed a free online course to help people learn more about living with diabetes, show them where to go for support and provide links to additional information and resources. Participants can enrol here to start learning today
Living with Insulin
Do you support people with diabetes who are using or transitioning to insulin? Living with Insulin is an online learning hub to help them become more confident in using insulin. 10 short interactive modules covering a range of important topics are available. No logins or downloads are required, so anyone with a computer or mobile device with internet can get started straight away.
Refer the people you see to start learning online today! Click here to access the education
We have two online eLearning programs specifically about how to care for children with type 1 diabetes. These include:
Practical Diabetes for Childcare Educators – an online course for early childcare educators and support staff who want to increase their knowledge and confidence in supporting a child with type 1 diabetes. In this two hour course you will learn what diabetes is, how it is managed, including your role in the delivery of insulin and monitoring of glucose levels.
Looking after a child with diabetes – an online course for family, friends, babysitters and nannies who care for a child with type 1 diabetes. In this one hour course you will learn what diabetes is, how it is managed and the equipment, information and instructions you will need to know from the parents.
If you are looking for information for kids, teens, parents and carers you can also visit the as1diabetes website.
Diabetes in Schools, is an initiative by Diabetes Australia. It provides information and a training program designed to support students with type 1 diabetes.
Course logistics
You have 12 months access to complete any Diabetes Qualified eLearning program that you have purchased (Beat It Trainer has 24 months access). After 12 months your access to the course will not be available but your eLearning login will still be valid so you can continue to enrol in webinars or purchase additional online programs.
Once all the modules have been completed and any assessments or knowledge checks passed a ‘certificate of completion’ is provided after you complete the course evaluation. This is available to download in your student learning management system.
For most assessments you have three attempts to pass the test. If you haven’t passed the assessment after three attempts, you will no longer have access to it and you usually won’t be able to complete the course. To discuss if it’s possible to get another attempt please contact us on support@diabetesqualified.com.au
Technical support
You can reset your password on the student login page by clicking forgot my password here
Allow pop-ups
The course itself loads as a pop-up from your browser, so please also ensure you allow pop-ups. You may get a message saying a pop-up window has been blocked. You can enable the pop-ups by following the steps in the screenshot below, or you can click here for instructions for how to allow pop-ups in Google Chrome. If this doesn’t work then please contact us for support.
We recommend using Google Chrome as your internet browser for accessing our learning management system. You can download it for free here .